Every vendor. Tracked. Rated. Accountable.

What is PartnerPULSE?

PartnerPLUS is Observer Solutions' vendor accountability framework—deployed alongside or independently of OBSESS. It formalises the way we:

• Track vendor performance

• Measure follow-through

• Share market signals

• Influence renewal and roadmap decisions

How?

• Outcomes Agreed
  We align with both client and vendor on the specific commercial or technical outcomes that matter — not vague intentions, but clear, measurable results.

• Constructive Oversight
  We attend QBRs, monitor KPIs, and flag issues early. We’re not adversarial — but we are unflinching in pressing vendors to follow through. We act as your proxy when needed.

• Performance Scoring
  Each vendor is scored on delivery, responsiveness, and roadmap alignment — using consistent criteria and cool-board benchmarking.

• Market Signal Sharing
  We draw on insight across sectors to inform decisions — bringing peer context into each vendor review.

• Outcomes Realised
  Vendors that deliver earn trust, traction, and renewals. Those that don’t, don’t. PartnerPULSE makes this transparent — and fair.

What do I get?

DELIVERABLES

Cool Board Scores

Quarterly ratings across key vendors based on delivery, fit, and transparency

QBR Support

Structured agenda input, escalation support, and post-review action logging

Vendor Action Log

Tracks commitments, delays, and remediation from vendors across the stack

Market Insight Feed

Aggregated client-side vendor signals to inform strategic decisions

Switch/Stay Logic

Structured renewal input backed by delivery data, not gut feel

“Observer feels like an extension of our team. I can bring them a problem, and they engage vendors on our behalf to triage the right solutions. That insight and support is invaluable.”

HO Information Security Assurance - Global Logisitcs Firm

Value

• Drive vendor behavior through visibility

• Avoid stagnation and underperformance

• Influence product roadmaps and support priorities

• Create leverage in commercial discussions

PartnerPULSE turns vendor management from passive to active.

Delivery Model

• Included with OBSESS or standalone

• Cool Board updated quarterly

• QBR and escalation support on demand

Integrates with OBSESS

Used together, OBSESS and PartnerPULSE form a complete Stack Governance model—ensuring your investment is aligned, measured, and enforced.